Booking Conditions

Parties
The parties indicated herein include
1/AdventureGreen Co. Ltd who is hereafter referred to as AdventureGreen.
2/The individual person, or organization who has committed to booking services from AdventureGreen Co. Ltd and has paid to AdventureGreen Co. Ltd., totally or partially, who is hereafter referred to as the Client.
 
Reservation and Confirmation
Reservations are to be made to AdventureGreen Office or via one of our authorized travel agents. Upon confirmation of a reservation, an amount of one third of the total tour package of deposit is requested. The total tour cost shall be paid as mutually agreed by both parties.

Cancellation
Cancellations shall be charged as follows:
Prior to 60 days before starting services booked from AdventureGreen: the total amount of deposit which has been paid.
From 45 through 60 days (inclusive) before starting services: 20%
From 35 through 44 days (inclusive) before starting services: 50%
From 14 through 34 days (inclusive) before starting services: 80%
Less than 14 days before starting services: 100%
 
Refund of Unused Services
No refund, credit or exchange can be made for the accommodation, meals, transportation, admission fees or any other service which is included in the tour price but not utilized by the client.

Change of booking
AdventureGreen is not allowed to change any aspects of a confirmed booking for which partial or full payments have been made, except required by circumstances that are beyond our control (Force Majeure). When changing a booking due to Force Marjeure, AdventureGreen is freed from liabilities.

If the Client wants to change any service of a confirmed booking with cancellations of confirmed services and/or reservations of new services, then the Cancellation Clause is applied. Reservations of new services are based on availability.

If the Client wish to transfer a confirmed booking to another Client, then AdventureGreen could accommodate if all below requirements are met:
1/The transferee fully agree to these Booking Conditions herein.
2/Extra costs resulted from change of booking are fully paid to AdventureGreen.
3/Extra services are available at the time of transfer.

Liability
AdventureGreen is liable for the loss, injury and damage to the Client's being or/and the Client's property only when there's presence of our negligent acts and/or omissions. In this case, our liability is limited to the maximum amount of one and a half the tour cost.

AdventureGreen is liable for providing a service which is below the standards already agreed with the Client only when there is presence of our negligent acts and/or omissions. In this case, our liability is limited to the maximum amount equal to the cost of such service.

In the case of Force Majeure which is beyond human being control, both parties are freed from liabilities.

Insurance
Insurance is not included in AdventureGreen Travel tour prices. The Client must have travel insurance of which the policy covers remote evacuation by helicopter and repatriation before booking with AdventureGreen Travel. AdventureGreen Travel shall be informed of all the details of the Client's travel insurance before the Client starts the services with us.
 
Complaints and Claims
All complaints and claims about or/and in connection with the services provided by AdventureGreen must be informed to AdventureGreen no later than 15 days after the conclusion of the services with AdventureGreen, otherwise shall be null and void.
 
Applicable Laws
Vietnamese Law and no other shall apply to the Booking Conditions and any other agreements between the Client and AdventureGreen. And all disputes between the Client and AdventureGreen shall be heard in a Vietnamese Court.
 
If any of these Booking Conditions shall be found by any body of competent jurisdiction to be invalid or unenforceable, such invalidity shall not affect the other provisions which shall remain in full force and effect.
 
Booking of any tour with AdventureGreen implies full agreement to the above Booking Conditions by all parties involved.